Get help.
Community users get documentation and the issue tracker. Business customers get email support with a two-business-day response. Enterprise customers have a named contact and an SLA.
Documentation
Installation, operations runbook, identity providers, guardrails, API reference. Also served inside every gateway at /docs.
Issue tracker
Bug reports and feature requests for the product itself. Public, searchable, no account needed to read.
GitHub issuesSecurity
Found a vulnerability? Please report it privately. We acknowledge within two business days and publish advisories with fixes.
Security policyContact support
Include your gateway version (Admin → System) and, for licensing questions, the license ID that starts with JNS-. Never send API keys or captures through this form.
Business and Enterprise customers: sign in to the portal first so your ticket is linked to your organization and priority.